Effective 14 August 2026. Part of the CommonLynk Terms of Service, operated by Common Ground Solutions (CGS), a limited liability company established under Egyptian Law No. 159 of 1981, New Maadi, Cairo, Egypt.
1. How billing works
CommonLynk is a subscription service. A 7-day free trial is available so you can evaluate the platform before paying. Paid plans are billed in advance for the chosen cycle — annual by default, with monthly available — and renew automatically for the same cycle unless cancelled. Payment is by card (via our payment provider) or by bank transfer. If you choose to pay while still in the free trial, your paid subscription begins on the payment date and any remaining trial days do not carry over. Full billing terms are in the Terms of Service Sections 5–6.
2. Refunds
Because a free trial lets you evaluate the platform before you pay, subscription fees are paid in advance and are non-refundable, except where a refund is required by applicable law. We do not give refunds or credits for partial periods, for time left unused after a cancellation, or for downgrades.
3. Cancelling your subscription
You can cancel at any time from your account, or by contacting us. Cancellation stops the next automatic renewal; your subscription and workspace remain fully active until the end of the period you have already paid for, and are not cut off early. No pro-rata refund is given for the remaining time in that period.
4. Downgrades
If you move to a lower tier, the change takes effect at your next renewal. Downgrading does not generate a refund or credit for the current paid period.
5. Vouchers, discounts and credits
Voucher codes, discount codes and account credits are non-refundable and non-transferable, and amounts paid using them are not eligible for a cash refund.
6. Overpayments and billing errors
Duplicate charges, amounts charged in error, and bank-transfer overpayments are not subject to the above and will be corrected — refunded to source or applied as account credit at your choice. If you believe you have been charged incorrectly, contact us and we will reconcile it promptly.
7. How refunds are issued
Where a refund is due under this policy or applicable law, it is returned to the original payment method: card payments are refunded via our payment provider to the originating card; bank-transfer payments are refunded to the originating bank account. Approved refunds are normally processed within 14 business days; the time for the amount to appear depends on your bank or card issuer.
8. Non-payment and your data
If a subscription lapses, the workspace moves through the grace and dormant periods before any deletion, and a downloadable offboarding copy of your data is made available — so you can retrieve your data before it is removed. See the Data Retention Policy and Terms of Service Section 6.
9. Contact
Questions, cancellations or refund requests: support@commonlynk.com / Common Ground Solutions (CGS), a limited liability company established under Egyptian Law No. 159 of 1981, New Maadi, Cairo, Egypt.